The Process

At First…

 

 Your reason to indulge What we will do...
 Check out the collections    Listen to your needs
   Chat with a Board Certified Saunatizer    Help you navigate to what’s right for you
   Choose one that’s RIGHT for YOU     Answer ALL your questions

    The Ordering…

    As soon as you…  We will…
       Place the chosen one in your cart    Process your order
       Let us know where to ship it to    Email you a confirmation
       Enter payment information    Get your order started!
       Email you an approximate delivery date

       

      Meanwhile...

      You take care of some stuff We will take care of…
         Verify that your electricity is up to handling your wellness needs    Picking your Sauna from inventory
         Schedule an electrician if needed. Most homes are up to par.    Inspect every square inch of it
         In just a few days you’ll be getting Saunatized…    Pack it up safely and securely
         Arrange FREE shipping

         

        Getting it to YOU...

        So how long is the wait?

        MOST ITEMS…  We will…
           process within 24 business hours    Email you the tracking information
           Ship out within 48 business hours    Notify you of the delivery date
           Get delivered within 7-10 business days    Ship it to you FREE
           Keep an eye out for transit delays

        Saunacore saunas ship within 4-6 weeks.

        Here's why: Saunacore creates your desired Sauna from scratch. Every order is like an only child…  4-6 weeks is a long time – but as some happy customers confess; the wait is totally WORTH 

           

          Delivery...

          Get yourself ready to be Saunatized

                            But before… please

             Inspect the packaging

             Verify that the one you got is the one you picked 

             Install the Sauna properly

          CONGRATULATIONS ON YOUR NEW SAUNA! YOU ARE NOW ALL SET TO CHILL IN THE HEAT…

          What If…

          You want to…  Then here’s what we do…
             Consult technical help

          Consultations:

          • Send you clear instructions
          • Provide you with an operating manual written in easy English
          • Guide you to the manufacturers technical support helpline
             Cancel your order

          Cancellations:

          • FREE cancellations within 48 hours of order
          • Small admin fee of 50 dollars after 48 hours
          • After Tracking info is issued – treat as a return
            Return your Sauna

          Returns:

          • 30 Day Money Back Guarantee – NO questions asked.
          • Refund issued within 3-5 days of receiving the return
          • To the original credit card processed with this order
          •  Returns are subject to 25% restocking fee. 
             Claim a damaged product

          As long as…

          • Product is unopened
          • Product is in its original packaging
          • An RA number has been provided to you
          • Order was not a custom-built Sauna
           

          Saunacore Saunas are NOT returnable nor exchangeable.

           

           SHIPPING IS TOTALLY ON US…FREE!            RETURN SHIPPING IS PAID BY CUSTOMER.

           

          Damages...

          What you could do…  We will…
             Take a deep breath – we totally understand you!    Respond within 48 business hours
             Snap as many photos as necessary    Process an insurance claim on your behalf
             Email us the photos of the damages     Keep you informed along the entire process